Data Processing Addendum

Last updated November, 2024
This Data Processing Addendum (“DPA”) forms part of the Sales Copilot, Inc. (d/b/a HeySam) - (collectively “HeySam”, “we”, “us”, and “ours”) Terms and Conditions, or other agreement governing the use of HeySam’s services (“Agreement”) entered by and between you (“you”, “your”, “Customer”), and HeySam. This DPA sets out the terms that apply to the Processing of Personal Data (as defined below) by HeySam, on behalf of Customer, in the course of providing the Services to Customer under the Agreement.

All capitalized terms not defined herein will have the meanings set forth in the Agreement.

By using the Services, Customer accepts this DPA, and you represent and warrant that you have full authority to bind the Customer to this DPA. If you cannot, or do not agree to, comply with and be bound by this DPA, or do not have authority to bind the Customer or any other entity, please do not provide Personal Data to us.

1.DEFINITIONS

  • 1.1. “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
  • 1.2. “Authorized Affiliate” means any of Customer’s Affiliate(s) which (a) is subject to the Data Protection Laws, (b) is permitted to use the Services pursuant to the Agreement between Customer and HeySam, but has not signed its own Order Form with HeySam and is not a “Customer” as defined under the Agreement, and (c) for which Customer assumes full responsibility under this DPA..
  • 1.3. “Authorized User” means any individual authorized or otherwise enabled by Customer to use the Services through Customer’s account.
  • 1.4. “CCPA” means the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act, Cal. Civ. Code §§ 1798.100 et. seq, and its implementing regulations, as may be amended from time to time.
  • 1.5. “Controller” means the entity which determines the purposes and means of the Processing of Personal Data.
  • 1.6. “Customer Data” means what is defined in the Agreement as “Customer Data.”
  • 1.7. “Data Protection Laws” means GDPR, UK GDPR, and the CCPA, to the extent applicable to HeySam's Processing of Personal Data under this Agreement.
  • 1.8. “Data Subject” means an identified or identifiable natural person to whom the Personal Data relates.
  • 1.9. “GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
  • 1.10. “Information Security Standards” means the security documentation applicable to the Services purchased by Customer, as updated from time to time, as made reasonably available to Customer by HeySam.
  • 1.11. “Personal Data” or “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, to or with a particular Data Subject or Consumer (as defined in the CCPA, to the extent applicable), which is included in Customer Data Processed by HeySam on behalf of Customer under the Agreement, or such equivalent concept as defined under applicable Data Protection Laws.
  • 1.12. “Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed by HeySam on behalf of Customer under the Agreement.
  • 1.13. “Personnel” means persons authorized by HeySam to Process Customer’s Personal Data.
  • 1.14. “Process” or “Processing” means any operation or set of operations which is performed upon Personal Data pursuant to this DPA, whether or not by automatic means, such as collection, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, blocking, erasure or destruction.
  • 1.15. “Processor” means the entity which Processes Personal Data on behalf of the Controller.
  • 1.16. “Sensitive Data” means Personal Data that is protected under a special legislation and requires unique treatment, such as “special categories of data”, “sensitive data” or other materially similar terms under applicable Data Protection Laws, which may include any of the following: (a) social security number, tax file number, passport number, driver’s license number, or similar identifier (or any portion thereof); (b) credit or debit card number; (c) financial, credit, genetic, biometric or health information; (d) information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences; and/or (e) account passwords in unhashed form. Customer acknowledges that the Services are not intended for the Processing of Sensitive Data and Customer shall not submit any Sensitive Data to the Services.
  • 1.17. “Services” means the HeySam products and services (and related Documentation) described on Customer’s ordering form(s).
  • 1.18. “Standard Contractual Clauses” means (a) in respect of transfers of Personal Data subject to the GDPR, the standard contractual clauses between controllers and processors, and between processors and processors (as applicable), as approved by the European Commission Implementing Decision (EU) 2021/914 of 4 June 2021, including all annexes thereto (“EU SCCs”); (b) in respect of transfers of Personal Data subject to the UK GDPR, the International Data Transfer Addendum to the EU Commission Standard Contractual Clauses of 21 March 2022 (version B.1.0), as incorporated into the EU SCCs through Schedule 1 Part 2 hereto (“UK Addendum”); and (c) in respect of transfers subject to the Federal Act on Data Protection (FADP – as revised as of 25 September 2020), the terms set forth in Schedule 1 Part 3 hereto (“Switzerland Addendum”).
  • 1.19. “Sub-Processor” means any third party service provider engaged by HeySam that Processes Personal Data under the instruction or supervision of HeySam.
  • 1.20. “UK GDPR” means the Data Protection Act 2018, as well as the GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 (SI 2019/419).

2.dATA PROCESSING

  • 2.1. Scope and Roles. This DPA applies when Personal Data is Processed by HeySam strictly on behalf of Customer, as part of HeySam’s provision of the Services. In this context and for the purposes of the GDPR or any similar Data Protection Laws, Customer is the data Controller and HeySam is the data Processor (or such other similar terms as defined under applicable Data Protection Laws); and for the purposes of the CCPA (to the extent applicable), Customer is the Business and HeySam is the Service Provider.
  • 2.2. Subject Matter, Duration, Nature and Purpose of Processing. HeySam Processes Customer’s Personal Data as part of providing Customer with the Services, pursuant to the specifications and for the duration under the Agreement.
  • 2.3. Type of Personal Data and Categories of Data Subjects. Customer and Authorized Users determine the identity of the persons which are part of the conversations and content analyzed by the Services, and the type and nature of any Personal Data (if any) exchanged in such conversations or included in such content. HeySam has no control over the identity of the Data Subjects whose Personal Data is processed on behalf of Customer and over the types of Personal Data Processed. The Services are not intended for the Processing of Sensitive Data. Customer determines the types of Personal Data processed through its use of the Services. HeySam has no control over and makes no representations regarding the types of Personal Data processed.
  • 2.4. Customer’s Obligations and Instructions. Customer shall, in its use of the Services, only submit or otherwise have Personal Data Processed in accordance with the requirements of Data Protection Laws. HeySam will only Process Personal Data on behalf of and in accordance with Customer’s reasonable instructions. HeySam shall determine in its reasonable discretion whether Customer instructions are reasonable and technically feasible. Customer acknowledges that certain instructions may result in additional fees or charges. Customer instructs HeySam to Process Personal Data for the following purposes: (i) Processing to provide and ensure proper operation of the Services in accordance with the Agreement; (ii) Processing initiated or instructed by Authorized Users in their use of the Services; (iii) Processing to comply with other reasonable instructions provided by Customer where such instructions are consistent with the Agreement; (iv) sharing Personal Data with, or receiving Personal Data from, third parties in accordance with Customer’s instructions and/or pursuant to Customer’s use of the Services (e.g., integrations between the Services and any services provided by third parties, as configured by or on behalf of Customer); (v) rendering Personal Data fully and irrevocably anonymous and non-personal, in accordance with applicable standards recognized by Data Protection Laws and guidance issued thereunder; and (vi) Processing as required under any applicable laws to which HeySam is subject, and/or as required by a court of competent jurisdiction or other competent governmental or semi-governmental authority, provided that HeySam shall inform Customer of the legal requirement before Processing, unless prohibited under such law or requirement. For the avoidance of doubt, Customer’s instructions for the Processing of Personal Data shall comply with Data Protection Laws. Customer shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which Customer acquired Personal Data. Without limitation, Customer will provide all necessary notices to relevant Data Subjects, including a description of the Services, and secure all necessary permissions and consents, or other applicable lawful grounds for Processing Personal Data pursuant to this DPA and/or under Data Protection Laws, and shall indemnify, defend and hold harmless any claim, damages or fine against HeySam arising from any failure to acquire or use the Personal Data with legal consent or legitimate business purpose or in violation of any Data Protection Laws. HeySam will inform Customer, if in HeySam’s opinion an instruction infringes any provision under any Data Protection Laws and will be under no obligation to follow such instruction, until the matter is resolved in good-faith between the parties. 

    To the extent that HeySam cannot comply with an instruction from Customer, (i) HeySam shall promptly inform Customer, providing relevant details of the problem, (ii) HeySam may, without any kind of liability to Customer, temporarily cease all Processing of the affected Personal Data (other than securely storing such data) and/or suspend access to the Customer’s account, and (iii) if the parties do not agree on a resolution to the issue in question and the costs thereof, Customer may, as its sole remedy, terminate the Agreement and this DPA with respect to the affected Processing. Customer will have no further claims against HeySam (including, without limitation, requesting refunds for the Services) pursuant to the termination of the Agreement and the DPA as described in this paragraph.
  • 2.5. CCPA Standard of Care; No Sale or Sharing of Personal Information. HeySam acknowledges and confirms that it does not receive or process any Personal Information as consideration for any services or other items that HeySam provides to Customer under the Agreement. As may be applicable to the Services provided under the Agreement, HeySam certifies that it understands the rules, requirements and definitions of the CCPA and agrees to refrain from selling or sharing (as such terms are defined in the CCPA) any Personal Information Processed hereunder, without Customer’s prior written consent or instruction, nor take any action that would cause any transfer of Personal Information to or from HeySam under the Agreement or this DPA to qualify as “selling” and/or “sharing” such Personal Information under the CCPA. HeySam acknowledges that Customer discloses Personal Information to HeySam only for limited and specified business purposes (as such term is defined in the CCPA) set out in this DPA and the Agreement. HeySam shall process all Personal Information only (i) for such limited and specific business purpose(s), and (ii) in compliance with applicable sections of the CCPA, in a manner that provides the same or materially similar level of privacy protection as required of Customer considering the Personal Information processed and industry standards. HeySam shall not (i) retain, use, or disclose Personal Information outside the direct business relationship of the parties, as described in the Agreement, or for any business or commercial purpose other than for the specific business purpose of performing the Services or as otherwise permitted by the Agreement and/or this DPA, nor (ii) combine Personal Information with personal information HeySam processes on behalf of other parties unless expressly permitted under the CCPA and the Agreement between the parties. As applicable to the Services provided, HeySam shall implement reasonable security measures, as described in Section 7 of this DPA, as appropriate under the CCPA, and reasonably assist Customer or otherwise enable Customer to comply with its obligations relating to any request received from an individual under the CCPA, as described in Section 3 of this DPA. Customer shall inform HeySam of any request received from an individual under the CCPA which requires HeySam’s assistance in order to be fulfilled by Customer, and shall provide HeySam all information necessary for it to assist with the request. Subject to the audit provisions in the Agreement and this DPA, HeySam acknowledges that Customer has the right to take reasonable and appropriate steps to ensure that HeySam uses Personal Information in a manner consistent with Customer’s obligations under the CCPA. HeySam further acknowledges that Customer has the right, upon notice, to take reasonable and appropriate steps to stop and remediate any unauthorized use of Personal Information by HeySam, subject to the conditions agreed upon in this DPA, including audit provisions. HeySam shall notify Customer if HeySam makes a determination that it can no longer meet its obligations under the CCPA.

3.ASSISTANCE

  • Taking into account the nature of the Processing, HeySam will reasonably assist Customer by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of Customer’s obligation to respond to requests for exercising the Data Subjects’ rights under the GDPR or other Data Protection Laws, to request access, rectification or deletion of Personal Data, to restrict or object to further processing of such data, to receive a portable copy thereof, or to request not to be subject to automated individual decision-making. HeySam will further reasonably assist Customer, upon Customer’s reasonable request, in ensuring compliance with Customer’s obligations in connection with the security of Processing, notification of a Personal Data Breach to supervisory authorities and affected Data Subjects, Customer’s data protection impact assessments and Customer’s prior consultation with supervisory authorities, insofar as it relates to HeySam’s Processing of Personal Data under this DPA, and to the extent Customer does not otherwise have access to the relevant information, and that such information is available to HeySam. Customer will promptly reimburse HeySam with costs and expenses incurred by HeySam in connection with the provision of assistance to Customer under this DPA.

4.HeySam PERSONNEL

  • 4.1. Limitation of Access. HeySam will ensure that HeySam’s access to Personal Data is limited to those Personnel who require such access to perform the Agreement.
  • 4.2. Confidentiality. HeySam will impose appropriate contractual obligations upon its Personnel engaged in the Processing of Personal Data, including relevant obligations regarding confidentiality, data protection, and data security. HeySam will ensure that its Personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data, have received appropriate training in their responsibilities, and have executed written confidentiality agreements. HeySam will ensure that such confidentiality agreements survive the termination of the employment or engagement of its Personnel.

5.SUB-PROCESSORS

  • 5.1. HeySam may engage Sub-Processors to Process Personal Data on behalf of Customer. Customer hereby provides HeySam with a general authorization to engage the Sub-Processors listed at heysam.ai/legal/sub-processors. All Sub-Processors have entered into written agreements with HeySam that bind them by appropriate data protection obligations. Where a Sub-Processor fails to fulfill its data protection obligations, HeySam's liability shall be limited to what is required by applicable Data Protection Laws.
  • 5.2. HeySam may engage with a new Sub-Processor (“New Sub-Processor”) to Process Personal Data on Customer’s behalf. HeySam’s webpage accessible via heysam.ai/legal/sub-processors offers a mechanism to subscribe to notifications of new Sub-Processors, to which Customer may subscribe. HeySam shall provide notification of any new Sub-Processor(s) before authorizing such new Sub-Processor(s) to Process Personal Data in connection with the provision of the Services. Customer may object to the Processing of Customer’s Personal Data by the New Sub-Processor, for reasonable and explained grounds, by providing a written objection to privacy@heysam.ai within 5 business days following HeySam’s written notice to Customer of the intended engagement with the New Sub-Processor. If Customer timely sends HeySam a written objection notice, the parties will use good-faith efforts to resolve Customer’s objection. In the absence of a resolution, HeySam will use commercially reasonable efforts to provide Customer with the same level of service, without using the New Sub-Processor to Process Customer’s Personal Data. If HeySam cannot reasonably provide the Services without the New Sub-Processor, HeySam may, upon written notice to Customer, terminate the affected portion of the Services without liability.

6.CROSS-BORDER DATA TRANSFERS

  • 6.1. Transfers from the EEA, Switzerland, or the United Kingdom, to countries that offer adequate level of data protection. Personal Data may be transferred from EU Member States, the three EEA member countries (Norway, Liechtenstein and Iceland) (collectively, “EEA”), Switzerland, or the United Kingdom (“UK”), to countries that offer an adequate level of data protection  pursuant to the adequacy decisions published by the relevant data protection authorities of the EEA, the European Union, the Member States or the European Commission, or Switzerland, or the UK as relevant (“Adequacy Decisions”), as applicable, without any further safeguard being necessary.
  • 6.2. Transfers from the EEA, Switzerland or the United Kingdom to DPF-certified organizations in the USA. Personal Data may be transferred from the EEA, Switzerland or the UK to organizations in the United States of America (“USA”) certified under the EU-US Data Privacy Framework, the UK Extension to the EU-US Data Privacy Framework, or the Swiss-US Data Privacy Framework (as applicable) (collectively, “DPF”), without the need for additional safeguards. To the extent Personal Data from the EEA, Switzerland or the UK is transferred to and processed by HeySam in the USA on the basis of HeySam’s certification to the DPF, and the Parties can no longer rely on the DPF, Section ‎6.3 of this DPA shall apply.
  • 6.3. Cross-Border Transfers. HeySam and its Sub-processors may transfer Personal Data to countries outside the EEA, Switzerland, or UK provided that such transfers are conducted in compliance with applicable Data Protection Laws through one or more of the following mechanisms: (i) to countries with Adequacy Decisions; (ii) under the DPF framework; or (iii) using Standard Contractual Clauses as set forth in Schedule 1. HeySam makes no representations regarding the data transfer mechanisms used by its Sub-processors beyond ensuring appropriate safeguards are in place as required by applicable Data Protection Laws.
  • 6.4. Additional Transfers. If the Processing performed by HeySam includes a transfer of Personal Data by Customer, or mandated by Customer, from any other jurisdiction which mandates a particular compliance mechanism for the lawful transfer of such data be established, Customer shall notify HeySam of such applicable requirements, and the Parties may seek to make any necessary amendments to this DPA in accordance with the provisions of Section ‎14 below.

7.sECURITY

  • 7.1. Controls. HeySam will implement and maintain administrative, physical and technical safeguards designed for the protection of the security, confidentiality and integrity of Customer’s Personal Data, pursuant to the HeySam Information Security Standards. HeySam regularly monitors its compliance with these safeguards. HeySam will not materially decrease the overall security of the Services during the term of the Agreement.
  • 7.2. Policies, Certifications and Audit Reports. HeySam maintains SOC2 Type 1 certification and may obtain other security certifications from time to time. The internal controls of the Services are subject to periodic testing by such auditors and are based on the Statement on Standards for Attestation Engagements (SSAE) No. 18 Service Organisation Control (SOC2) report. Upon Customer’s written request no more than once per year and subject to confidentiality limitations, HeySam will make available to Customer that is not a HeySam competitor (or to a third party auditor on Customer’s behalf, that is not a HeySam competitor and subject to the auditor’s execution of HeySam’s non-disclosure agreement), the most recent version of third-party security audit or certification reports commonly made available to HeySam Customers. Any costs associated with providing such reports shall be borne by Customer.

8.PERSONAL DATA BREACH MANAGEMENT AND NOTIFICATION

  • 8.1. HeySam will maintain security incident management policies and procedures and, to the extent required under applicable Data Protection Laws, will notify Customer without undue delay after becoming aware of a Personal Data Breach affecting Customer’s Personal Data being Processed hereunder by HeySam or any of HeySam’s Sub-Processors. HeySam’s notice will at least: (a) describe the nature of the Personal Data Breach including where possible, the categories and approximate number of Data Subjects concerned and the categories and approximate number of Personal Data records concerned; (b) communicate the name and contact details of a designated officer on HeySam’s data protection team, which will be available to provide any additionally available information about the Personal Data Breach; (c) describe the likely consequences of the Personal Data Breach; (d) describe the measures taken or proposed to be taken by HeySam to address the Personal Data Breach, including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide the information at the same time, the information may be provided in phases without undue further delay.
  • 8.2. Policies, Certifications and Audit Reports. HeySam maintains SOC2 Type 1 certification and may obtain other security certifications from time to time. The internal controls of the Services are subject to periodic testing by such auditors and are based on the Statement on Standards for Attestation Engagements (SSAE) No. 18 Service Organisation Control (SOC2) report. Upon Customer’s written request no more than once per year and subject to confidentiality limitations, HeySam will make available to Customer that is not a HeySam competitor (or to a third party auditor on Customer’s behalf, that is not a HeySam competitor and subject to the auditor’s execution of HeySam’s non-disclosure agreement), the most recent version of third-party security audit or certification reports commonly made available to HeySam Customers. Any costs associated with providing such reports shall be borne by Customer.

9.AUDIT AND DEMONSTRATION OF COMPLIANCE

  • 9.1. HeySam will make available to Customer, pursuant to Customer’s reasonable written request, all relevant information necessary for Customer to demonstrate compliance with its obligations under applicable Data Protection Laws and this DPA, as determined by HeySam in its reasonable discretion in relation to the Processing of Personal Data under this DPA by HeySam and its Sub-Processors. Such information shall only be used by Customer to assess compliance with the aforesaid obligations, and may not be disclosed to any third party without HeySam’s prior written approval. As soon as the purpose of such information is met, Customer will permanently dispose of all copies thereof.
  • 9.2. HeySam will allow for audits, including inspections, conducted by Customer or a reputable auditor mandated by Customer (who are each not a competitor of HeySam or affiliated with such a competitor), to assess HeySam’s compliance with its obligations under this DPA. HeySam may satisfy the audit obligation under this section by providing Customer with attestations, certifications and summaries of audit reports conducted by accredited third party auditors. Audits by Customer are subject to the following terms: (i) the audit will be pre-scheduled in writing with HeySam, at least 45 days in advance and will be performed not more than once a year (except for an audit following a Personal Data Breach); (ii) the auditor will execute a non-disclosure and non-competition undertaking toward HeySam; (iii) the auditor will not have access to non-Customer data; (iv) Customer will make sure that the audit will not interfere with or damage HeySam’s business activities and information and network systems; (v) Customer will bear all costs and assume responsibility and liability for the audit; (vi) no audit shall include access to HeySam’s network and/ or networks that contain HeySam’s customer data, (vii) Customer will receive only the auditor’s report, without any HeySam ‘raw data’ materials, and will keep the audit results in strict confidence and will use them solely for the specific purposes of the audit under this section; (viii) at the request of HeySam, Customer will provide it with a copy of the auditor’s report; and (ix) as soon as the purpose of the audit is completed, Customer will permanently dispose of the audit report.

10.RETURN OR DELETION OF PERSONAL DATA

  • Upon request following termination or expiration of the Agreement, HeySam shall delete all Customer Data in its possession or control. This requirement shall not apply to the extent HeySam is required by applicable law to retain some or all of the Customer Data, or to Customer Data it has archived on back-up systems (e.g., in the form of audit logs), which Customer Data HeySam shall securely isolate and protect from any further Processing, except to the extent required by applicable law.

11.DISPUTE RESOLUTION

  • The parties will attempt in good faith to resolve any dispute related to this DPA as a precondition to commencing legal proceedings, first by direct communications between the persons responsible for administering this DPA and next by negotiation between executives with authority to settle the controversy. Either party may give the other party a written notice of any dispute not resolved in the normal course of business. Within five business days after delivery of the notice, the receiving party will submit to the other party a written response. The notice and the response will include a statement of each party’s position and a summary of arguments supporting that position and the name and title of the executive who will represent that party. Within five business days after delivery of the disputing party’s notice, the executives of both parties will meet at a mutually acceptable time and place, including by phone, and thereafter as often as they reasonably deem necessary, to resolve the dispute. All reasonable requests for information made by one party to the other will be honored. All negotiations pursuant to this clause are confidential and will be treated as compromise and settlement negotiations for purposes of applicable rules of evidence.

12.tERM

  • This DPA will commence and become legally binding on the earlier of (i) the date of its execution, (ii) the effective date of the Agreement to which it relates, or (iii) the initiation of HeySam’s Processing of Personal Data on behalf of Customer; and will continue until the Agreement expires or is terminated.

13.AUTHORIZED AFFILIATES

  • 13.1. Contractual Relationship. The parties acknowledge and agree that, by executing the DPA, the Customer enters into the DPA on behalf of itself and, as applicable, in the name and on behalf of its Authorized Affiliates, in which case each Authorized Affiliate agrees to be bound by the Customer’s obligations under this DPA, if and to the extent that Customer Processes Personal Data on the behalf of such Authorized Affiliates, thus qualifying them as the “Controller”. Customer shall be responsible for ensuring all Authorized Affiliates comply with the terms of this DPA and shall be liable for any breach of this DPA by its Authorized Affiliates. All access to and use of the Services by Authorized Affiliates must comply with the terms and conditions of the Agreement and this DPA and any violation of the terms and conditions therein by an Authorized Affiliate shall be deemed a violation by Customer.c HeySam may fulfill its obligations under this DPA solely to Customer, and Customer shall be responsible for coordinating with its Authorized Affiliates.
  • 13.2. Communication. The Customer shall remain responsible for coordinating all communication with HeySam under the Agreement and this DPA and shall be entitled to make and receive any communication in relation to this DPA on behalf of its Authorized Affiliates.

14.MODIFICATIONS

  • Each party may by at least 45 days’ prior written notice to the other party, request in writing any variations to this DPA if they are required as a result of any change in, or decision of a competent authority under, any Data Protection Laws, to allow Processing of Customer Personal Data to be made (or continue to be made) without breach of that Data Protection Law..Pursuant to such notice: (a) HeySam shall make commercially reasonable efforts to accommodate such modification requested by Customer or that HeySam believes is necessary; and (b) Customer shall not unreasonably withhold or delay agreement to any consequential variations to this DPA proposed by HeySam to protect HeySam against additional risks, or to indemnify and compensate HeySam for any further steps and costs associated with the variations made herein at Customer’s request. The parties shall promptly discuss the proposed variations and negotiate in good faith with a view to agreeing and implementing those or alternative variations designed to address the requirements identified in Customer’s or HeySam’s notice as soon as is reasonably practicable. In the event that the parties are unable to reach such an agreement within 30 days of such notice, then Customer or HeySam may, by written notice to the other party, with immediate effect, terminate the Agreement to the extent that it relates to the Services which are affected by the proposed variations (or lack thereof). Customer will have no further claims against HeySam (including, without limitation, requesting refunds) pursuant to the termination of the Agreement and the DPA as described in this Section.

15.LIMITATION OF LIABILITY

  • 15.1. Each party’s and all of its Affiliates’ liability, taken together in the aggregate, arising out of or related to this DPA, and all DPAs between Authorized Affiliates of Customer and HeySam, whether in contract, tort or under any other theory of liability, is subject to the ‘Limitation of Liability’ section of the Agreement, and any reference in such section to the liability of a party means the aggregate liability of that party and all of its Affiliates under the Agreement and all DPAs together.
  • 15.2. For the avoidance of doubt, HeySam’s and its Affiliates’ total liability for all claims from the Customer and all of its Authorized Affiliates and Customer Representatives arising out of or related to the Agreement and each DPA shall apply in the aggregate for all claims under both the Agreement and all DPAs established under this Agreement, including by Customer and its Authorized Affiliates and Customer Representatives and, in particular, shall not be understood to apply individually and severally to Customer and/or to any Authorized Affiliate that is a contractual party to any such DPA.
  • 15.3. Also for the avoidance of doubt, each reference to the DPA in this DPA means this DPA including its schedules and appendices.
  • 15.4. Notwithstanding anything to the contrary, HeySam's maximum liability under this DPA shall not exceed the limitations set forth in the Agreement, and in no event shall HeySam be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to this DPA, regardless of the theory of liability.

16.CONFLICT

  • 16.1. In the event of any conflict or inconsistency between certain provisions of this DPA and the provisions of the Agreement, the provisions of this DPA shall prevail over the conflicting provisions of the Agreement solely with respect to the Processing of Personal Data.
  • 16.2. In the event of any conflict between certain provisions of this DPA and any of its Schedules and the Standard Contractual Clauses, the Standard Contractual Clauses shall prevail.

Schedule 1 – Cross border transfers

PART 1 – EEA CROSS BORDER TRANSFERS

  • 1. The parties agree that the terms of the Standard Contractual Clauses are hereby incorporated by reference and shall apply to an EEA Transfer.
  • 2. Module Two (Controller to Processor) of the Standard Contractual Clauses shall apply where the EEA Transfer is effectuated by Customer as the data controller of the Personal Data and HeySam is the data processor of the Personal Data.
  • 3. Module Three (Processor to Processor) of the Standard Contractual Clauses shall apply where the EEA Transfer is effectuated by Customer as the data processor of the Personal Data and HeySam is a Sub-processor of the Personal Data.
  • 4. Sub-processor Transfers. HeySam makes no representations regarding the transfer mechanisms used by its Sub-processors beyond ensuring appropriate safeguards are in place as required by applicable Data Protection Laws.
  • 5. Clause 7 of the Standard Contractual Clauses (Docking Clause) shall not apply.
  • 6. Option 2: GENERAL WRITTEN AUTHORISATION in Clause 9 of the Standard Contractual Clauses shall apply, and the method for appointing and time period for prior notice of Sub-processor changes shall be as set forth in Section ‎5.2 of the DPA.
  • 7. In Clause 11 of the Standard Contractual Clauses, the optional language will not apply.
  • 8. In Clause 17 of the Standard Contractual Clauses, Option 1 shall apply, and the Parties agree that the Standard Contractual Clauses shall be governed by the laws of the Republic of Ireland.
  • 9. In Clause 18(b) of the Standard Contractual Clauses, disputes will be resolved before the courts of the Republic of Ireland.
  • 10. Annex I.A of the Standard Contractual Clauses shall be completed as follows:Data Exporter: Customer.Contact details: As detailed in the Agreement.Data Exporter Role:Module Two: The Data Exporter is a data controller.Module Three: The Data Exporter is a data processor.Signature and Date: By entering into the Agreement and DPA, Data Exporter is deemed to have signed these Standard Contractual Clauses incorporated herein, including their Annexes, as of the Effective Date of the Agreement.Data Importer: HeySam.Contact details: As detailed in the Agreement.Data Importer Role:Module Two: The Data Importer is a data processor.Module Three: The Data Importer is a sub-processor.Signature and Date: By entering into the Agreement and DPA, Data Importer is deemed to have signed these Standard Contractual Clauses, incorporated herein, including their Annexes, as of the Effective Date of the Agreement.
  • 11. Annex I.B of the Standard Contractual Clauses shall be completed as followsThe categories of personal data and data subjects are described in Sections ‎2.1, ‎2.2 and ‎2.3 of the DPA.The Parties do not intend for Sensitive Data to be transferred.The frequency of the transfer is a continuous basis for the duration of the Agreement.The nature and purpose of the Processing is described in Sections ‎2.1, ‎2.2 and ‎2.3 of the DPA.The period for which the Personal Data will be retained is for the duration of the Agreement, unless agreed otherwise in the Agreement and/or the DPA.In relation to transfers to Sub-processors, the subject matter, nature, and duration of the processing is set forth in Section ‎5 of the DPA.
  • 12. Annex I.C of the Standard Contractual Clauses shall be completed as follows:The competent supervisory authority in accordance with Clause 13 is the supervisory authority in the Member State stipulated in Section ‎7 above.
  • 13. The information security standards referred to in the DPA serves as Annex II of the Standard Contractual Clauses
  • 14. To the extent there is any conflict between the Standard Contractual Clauses and any other terms in this DPA or the Agreement, the provisions of the Standard Contractual Clauses will prevail.

PART 2 – UK Cross Border Transfers

  • Table 1: The Parties: as detailed in Section 10 of Part 1 of this Schedule 1.
  • Table 2: Selected SCCs, Modules and Selected Clauses: as detailed in Part 1 of this Schedule 1.
  • Table 3: Appendix Information: means the information which must be provided for the selected modules as set out in the Appendix of the Standard Contractual Clauses (other than the Parties), and which is set out in Part 1 of this Schedule 1.
  • Table 4: Ending this addendum when the Approved Addendum Changes: neither Party may end this Addendum as set out in Section 19 of this Part 2.The Alternative Part 2 Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the Information Commissioner’s Office (ICO) and laid before the UK Parliament in accordance with s119A of the Data Protection Act 2018 on 28 January 2022, as it is revised under Section 18 of those mandatory clauses.

PART 3 – Switzerland Cross Border Transfers

  • The Parties agree that the Standard Contractual Clauses as detailed in Part 1 of this Schedule 1, shall be adjusted as set out below where the Federal Act on Data Protection of 25 of September 2020 (the “FADP”) applies to Switzerland Transfers:
  • 1. References to the Standard Contractual Clauses means the Standard Contractual Clauses as amended by this Part 3;
  • 2. The Swiss Federal Data Protection and Information Commissioner (“FDPIC”) shall be the sole Supervisory Authority for Switzerland Transfers exclusively subject to the FADP;
  • 3. The terms “General Data Protection Regulation” or “Regulation (EU) 2016/679” as utilized in the Standard Contractual Clauses shall be interpreted to include the FADP with respect to Switzerland Transfers.
  • 4. References to Regulation (EU) 2018/1725 are removed.
  • 5. Switzerland Transfers subject to both the FADP and the GDPR, shall be dealt with by the FDPIC, insofar as the Switzerland Transfer is governed by the FADP, and by the EU Supervisory Authority named in Part 1 of this Schedule 1, insofar as the Switzerland Transfer is governed by the GDPR
  • 6. References to the “Union”, “EU” and “EU Member State” shall not be interpreted in such a way as to exclude Data Subjects in Switzerland from the possibility of exercising their rights in their place of habitual residence (Switzerland) in accordance with Clause 18(c) of the Standard Contractual Clauses;
  • 7. Where Switzerland Transfers are exclusively subject to the FADP, all references to the GDPR in the Standard Contractual Clauses are to be understood to be references to the FADP;
  • 8. Where Switzerland Transfers are subject to both the FADP and the EU GDPR, all references to the GDPR in the Standard Contractual Clauses are to be understood to be references to the FADP insofar as the Switzerland Transfers are subject to the FADP;

PART 4 – additional Safeguards

  • 1. In the event of any Cross-Border Transfer, the Parties agree to supplement these with the following safeguards and representations, where appropriate:
  • 2. Once in every 12-month period, the Data Importer will inform the Data Exporter, at the Data Exporter’s written request, to the extent permitted by applicable law, of the types of binding legal demands for Personal Data it has received and solely to the extent such demands have been received, including national security orders and directives, which shall encompass any process issued under section 702 of FISA.